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For this assignment, you will discuss how Christian principles can be applied to an operations management dilemma:
First, begin by selecting one of the ethical dilemmas below from the text:
Managing Quality (Chapter 6)
Process Strategy (Chapter 7)
Layout Strategy (Chapter 9)
Supply Chain Management (Chapter 11)
Inventory Management (Chapter 12)
In a minimum of 1,500 words, discuss the following:
Briefly summarize the issue. Note that only a small portion of your paper’s content should be devoted to summarizing the issue.
Respond to the question(s) shown within your selected ethical dilemma (i.e., within the gold box). Please do not respond to the end-of-chapter Discussion Questions.
How can your selected dilemma be addressed from a Christian worldview? In other words, what guidance from a biblical perspective could be applied to understand and possibly resolve the dilemma? The following GCU website may be helpful: https://www.gcu.edu/about-gcu/christian-identity-and-heritage.php
In addition to addressing questions for item 3 above, you may also optionally frame the issue using ethical theories (utilitarianism, Kantian ethics, distributive justice, virtue ethics, and covenantal ethics). Note, however, that the questions in item 3 must still be addressed.
Your paper should have at least six external references (in additional to any biblical citations) to help frame the issue. Cite your references within the body of your paper. No Wikipedia references are allowed.
A lawsuit a few years ago made headlines worldwide when a McDonald’s drive-through customer spilled a cup of scalding hot coffee on herself. Claiming the coffee was too hot to be safely consumed in a car, the badly burned 80-year-old woman won $2.9 million in court. (The judge later reduced the award to $640,000.) McDonald’s claimed the product was served to the correct specifications and was of proper quality. Further, the cup read “Caution—Contents May Be Hot.” McDonald’s coffee, at 180°, is substantially hotter (by corporate rule)
than typical restaurant coffee, despite hundreds of coffee- scalding complaints in the past 10 years. Similar court cases, incidentally, resulted in smaller verdicts, but again in favor of the plaintiffs. For example, Motor City Bagel Shop was sued for a spilled cup of coffee by a drive-through patron, and Starbucks by a customer who spilled coffee on her own ankle.
Are McDonald’s, Motor City, and Starbucks at fault in situations such as these? How do quality and ethics enter into these cases?